Refund policy
At BadmintonDen we take great care to ensure that the product is delivered to you is genuine, undamaged and exactly as per the quality that you would expect. We hope that you would be completely satisfied with the product you receive and there would be no reason for you to return the product.
In the event, that you may wish to exchange your product due to a sizing issue, colour issue, wrong product received, items received but damaged in transit (we don’t own our logistics / courier company), BadmintonDen will be glad to assist you.
For products purchased from BadmintonDen directly, we offer a 7 days product exchange policy, from the date of receipt of your goods (as mentioned above) provided, Items returned for exchange are unused and in an, as new condition with all packaging, original wrappers and labels/tags intact and attached to the product.
Please keep in mind the following, to make sure your exchange is validated:
All Racquets must be returned completely unused, along with the Original packaging received for the product. The plastic wrap on the handle must not be removed and the racquet must not have any Shuttle/ ball felt on the strings. The bumper guard and the frame must be free of any impact signs, scratches and must be in an absolute new condition for resale.
Footwear must be in brand new condition. You must use the same box your footwear was shipped in, to return the same. Please take utmost care to ensure that the footwear is tried on in a clean and hygienic manner so as not to dirty the footwear. The footwear soles must not be soiled nor must the footwear be worn. Tags attached to the footwear must not be removed in case you wish to exchange the same. The original footwear box along with the paper wrapper must be returned back to ensure the original condition of the product for re- sale.
Apparel items must be returned, unworn and unwashed with the original tags still attached to the garment and in the new / original condition received. The apparel must be returned along with the original poly bag. BadmintonDen will accept return of these products only incase of an issue related to wrong size/ colour being delivered by BadmintonDen or if the product was damaged during the transit.
BadmintonDen reserves the right to reject any return request if the product package is opened or the product looks used and is not in its original packaging for ReSale.
In the event that the product, you wish to exchange is not available, we will Refund the entire amount paid by you for the product to the original mode of payment. Such Refunds will take 7-10 working days for processing.
How do I return an item for Exchange?
In the event, that you may wish to return an item for exchange, please contact our
customer service first, before shipping any item back to us, they will be glad to assist you with your return for exchange.
Contact Us
Phone: +91 7827461061
Address to return the Sale Goods:
Customer Care
BadmintonDen,
C/O Sportify Pro Shop, Badminton Academy By Sportyzo Sector-72 SPR Road Gurgaon,
Beside Ananta Banquet Hall, SPR Road Gurgaon, Sector 72,
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All cost of item return for exchange will be borne by you. Items will have to be returned and the courier charges for the same must be paid by you.
Whilst we generally process returns for exchange the day they arrive with us, please allow up to 7 days (or longer during busy periods) for your exchanges to be processed.
Please be aware that you are responsible for the item(s) until such time as they are received by us. As such, we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us. Hence please ensure that the product is packaged well before you return the same to us for exchange.